What is Working With Heart?

Working With Heart is a consultancy, and a book (coming soon), that helps companies crack the code for employee engagement and satisfaction. Authored by Corporate Culture experts who have represented some of the very best companies to work for, this site (and the book) are here to help you recognize the need for a strong corporate culture, and provides you a blueprint for corporate culture success within your organization.

The foundation of Working With Heart is to deliver an understanding of what it takes for your employees to deliver service from the heart. In these pages and the book to come, you will find the secrets that make the best companies, well — the BEST.

Read more

Employee Satisfaction = Profits

Working With Heart takes a simplified approach to profitability. We illustrate the close correlation between Employee Satisfaction and Profitability. Once convinced, we help companies understand the steps they need to take to succeed.

More >

Corporate Culture for the Front-Line

Our consultancy and book addresses the blueprint for success at the front-line and working-levels in an organization. We define the necessary steps to rally a groundswell of support for change. It starts by teaching staff to Work With Heart.

More >

Corporate Culture for the C-Suite

As you know, the power of a corporate culture transformation is closely correlated with executive buy-in. Our consulting programs help C-level executives understand and implement meaningful change in their organizations.

More >

What people say about WorkingWithHeart?

Working With Heart provided consulting to my company's upper management, giving them insights on the steps they needed to take to implement an employee-focused culture.

Danielle Stephens
HR Director - USA

The Consultant, Bill Owen, gave a 3-day workshop for multiple levels of our company, and the response was out of this world. We saw a dramatic improvement in employee performance, driven by their satisfaction.

James Johnson

Bill of WWH lays out his strategies and all the basics you need to know. He understands the levers that make a company tick, and was able to draw so many parallels between his past and our current situation.

Natasha Crowling
Director - Employee Engagement

Michael gave our board of directors a lecture on the importance of corporate culture towards profitability. They were definitely impressed, and dedicated a record-size budget to enhance employee culture.

Rick Richards
Human Resources


Learn about the most legendary stories that transformed Southwest Airlines, Zappos, Apple, Accor, Scotia Bank, Daimler Financial Services, Singapore AIrlines, and many more, into the global leaders in corporate culture.

  • What's different about the WWH approach?

    Working With Heart takes a global perspective to its teaching. Bill has been at some of the most successful corporate cultures in the USA, while Michael has been overseas for more than a decade with large multi-national companies.

  • Why Working With Heart is So Important.

    Applying our mode of thinking and specific programs to your organization sets your organization up for a transformation that will not only drive employee satisfaction, but customer satisfaction, and profitability, too!

Sign-up Now
Michael Stellwag - Chief Operating Officer, WWH

Michael Stellwag is Chief Marketing Officer and International Consultant for Working With Heart. He began his career with Southwest Airlines, and within a short time, was appointed to its culture committee. During this time, he earned his MBA in Texas and took a role as a stock analyst with UBS in New York. He later would take on senior roles with Orbitz.com, Singapore Airlines, and Qatar Airways. Michael is CEO at online travel agency, Yallajet.com, and Silverfox Digital Communications. He's also Editor-in-Chief at Arabiaday.com. He oversees Middle East, Africa, and Australasia clients.

Bill Owen - Chief Culture Officer, WWH

Bill Owen is Chief Culture Officer and Lead Consultant at Working With Heart. Bill's long and illustrious career at Southwest Airlines, spanning 25 years, includes a long-time stint as an appointed member of its legendary culture committee. He has authored hundreds of blog posts on Southwest Airlines' blog and been a featured speaker at the Wings Club in New York. Bill is primarily responsible for consulting clients across the Americas and Europe for Working With Heart.

Contact Us

If you’d like to get in touch with us you can email us at info@workingwithheart.com or send us a message via our online form below.