13 Questions You Need to Ask in Employee Satisfaction Surveys
It’s widely known that when employees are satisfied with their jobs, they’re much more likely to be happy, more engaged, and more productive. Since successful companies are built on the backs of satisfied and motivated employees, it would seem like a no-brainer that organizations would care deeply about employee satisfaction.
Apparently, that’s not the case.
Believe it or not, many people in the world hate their job, according to Gallup’s World Poll. There are many reasons why that might be the case. Some employees hate their bosses. Others hate their coworkers, while still others simply feel disconnected to the team. There are those who feel as though their hard work is never recognized. Some workers feel expendable. Others believe they’re underpaid. And even others don’t believe in their company’s mission or how it treats its staff.
When employees aren’t satisfied with their jobs, organizations suffer in a number of ways. Here are some of them:
- Because unsatisfied workers don’t like their jobs, it’s impossible for them to become fully productive
- Unsatisfied workers can become toxic over time, which could seriously hurt employee morale and pollute your work environment
- Since unsatisfied workers show up to an office they don’t like every day, it’s only a matter of time before they try to get a job somewhere else
- Unsatisfied workers may take out their bad attitude on your customers, adversely affecting your brand’s reputation and your bottom line
- When your company has many unsatisfied workers on its payroll, it’s next to impossible to attract top talent
Do you know whether your employees are satisfied with their jobs? If not, finding out is actually quite easy. All you need to do is ask them directly in anonymous employee satisfaction surveys.
To improve employee engagement and become a stronger company, you’d be wise to issue employee satisfaction surveys at regular intervals. Whether that means once a quarter or once a month depends on your organization. These surveys can be administered electronically and anonymously to ensure employees are able to share their thoughts without fear of retribution.
When crafting your employee satisfaction survey, be sure to avoid sprinkling corporate jargon or corporate-speak into the questions. You want to communicate with your workers directly and honestly as humanly possible. That’s the way you elicit accurate answers that reflect the actual state of your company’s employee satisfaction levels.
So, what questions should be on your employee satisfaction survey? Let’s take a look:
01. Do you enjoy our company’s culture?
According to our 2019 Employee Engagement Report, the invisible company culture reigns supreme. The top factors related to employee happiness turn out to be the intangible ones: interpersonal relationships, culture, and work environment. If your employees don’t like your culture, it’s impossible to take your organization where you want it to go.
02. Do you find your work meaningful?
In a recent survey, millennials indicated that the ability to tackle meaningful work was just as important as salary when considering where to work. If your employees don’t find their work meaningful, they are unlikely to be engaged.
03. Does our company offer adequate opportunities for promotions and career development?
Many of today’s workers care a great deal about having opportunities to climb the corporate ladder and otherwise develop in their careers. Yet, according to our research, only one in three people strongly agree that they have the opportunity to reach their full
potential at their organization. If you don’t support career growth, your employees will not be happy.
04. Do you feel valued for your contributions?
Our Engagement Report revealed only 25% of workers feel as though their employers recognize their hard work on a consistent basis — a drop of 16 percentage points from the previous year. Make employee recognition a top priority if you want your workers to stick around.
05. Does our company give you the tools and technologies you need to do your job well?
Work is not fun when you’re forced to rely on outdated tools and legacy technology to tackle your workload. If the bulk of your staff believes you’re not investing in modern tools, chances are morale is very close to the floor.
06. Do your superiors communicate company news effectively and in a timely manner?
Employees spend at least 40 hours — if not many more — at the office each week. That being the case, it’s only fair that you clue them in on major developments that take place. Nobody likes being blindsided by important news that affects their jobs. If management is unable to communicate effectively, employees will not be satisfied.
07. Do you feel as though your job responsibilities are clearly defined?
In our 2019 Employee Engagement Report, when we asked employees if their promotion and career path were clear to them, more than half of them (54%) said ‘no’. When you don’t know what’s expected of you, it’s impossible to succeed. When roles are not clearly defined, there is a lot of confusion — which can be demotivating enough on its own.
08. Do you think that work is distributed evenly across your team?
According to our research, nearly 70% of workers believe there’s not enough time in the week to get all of their work done. It’s one thing if everyone on the team is overworked. It’s quite another if certain members have work piled on them while others do not.
09. Do you feel connected to your coworkers?
Coworkers are the number one thing employees like about their jobs. However, according to our Engagement Report, only 24% of employees feel connected to their colleagues. It’s impossible for your employees to be truly satisfied at work when they don’t have any friends at the office.
10. Do you feel like your job utilizes your skills and abilities as much as it could?
It’s extremely difficult for employees to be satisfied when they feel as though their employers are ignoring their strongest skills. If your employee satisfaction survey reveals that many members of your team don’t feel like their talents are being fully leveraged, start encouraging your workers to pursue pet projects and collaborate with colleagues in other departments.
11. Does management seem invested in the success of the team?
If your employees perceive that management is just there to boss people around and collect a paycheck, there’s no chance they’ll be satisfied or motivated.
12. Do your managers value your feedback?
Just because they may not be senior-level managers doesn’t mean your employees don’t have fantastic ideas of their own. It’s disheartening to work for someone who never asks for your opinion or ideas. If your employees are never asked to give their feedback, chances are they’re not satisfied.
13. How happy are you at work?
Want to know if your employees are satisfied? Ask them how happy they are at work! Understand your employees’ true feelings and monitor the trends over time will help you detect issue before it becomes a problem. From there, you can ask follow up question to open the dialogue and see if there’s anything you can do to improve their experience. Employee happiness is also tied to productivity. Our recent study found that high performers are roughly 15% happier at work than low performers, which also aligns with research conducted by the University of Warwick that found happiness increases productivity by 12%.
Now you’re off to a good start to put together a comprehensive employee survey. How will you implement the survey to get accurate responses so you know what can be improved?
2 Ways to conduct employee satisfaction survey
01. Send out the employee survey once a year
Annual satisfaction survey is still one of the most popular ways to gather data on employee satisfaction. I don’t need to tell you the downside of annual surveys, here’s a whole article about it. Although it’s easy to do, at first, with copy, paste, attach to the email and send to all, it requires endless manual work to compile and analyze the feedback in order to form an action plan to address issues.
02. Ask one question at a time throughout the year
Keep a pulse on your organizational health by sending short, frequent surveys to help you gather insights on a regular basis. Instead of overwhelming employees with a list of questions to cause survey fatigue, ask one question at a time to get real-time feedback to inform your next decision. Learn more about lightweight and effective employee engagement surveys to build a better workplace. Act now and book a demo to see them in action.
How do you conduct employee survey at your company? Do you find it useful? Share your experience or thoughts in the comment below!