Did you know that most of us only listen to 11% of what others are saying? That’s both astonishing and concerning, considering that 84% of us think we’re great listeners (the truth is, we’re not).

Fortunately we’ve got listening expert Oscar Trimboli on our side to help improve our listening odds. Oscar is on a quest to create 100 million deep listeners across the world.

In this latest episode of People at Work, Oscar gets into where we’re falling down as listeners, what we can do about it, and what we can expect in return. He also makes it clear that hearing is not listening.

When you become a deep listener, you go beyond what’s said, and understand what’s not said. You’re more likely to learn something new and fully understand the speaker and their intent, if you spend more time listening, and less time hearing.