When you view your people as your product, what does this mean for your business? At Model Teaching under the leadership of Shayna Pond, it means making relationships your highest priority. When your work relationships are healthy, your culture thrives—and so does your business and customer base.

Easier said than done, right? That’s why Shayna has developed an action plan with five key areas to ensure that her business and the people who are part of it, start by building solid relationships. Everything else grows from there.

You can listen to Shayna expand on her action plan with examples of how she puts this into practice, and what she’s learned along the way. It’s all here, in today’s episode of the People at Work podcast.