What does a person do when the pressure is on them? That’s what NY State Governor Andrew Cuomo asked in his daily press conference on March 26. The same could be asked of our organizations. In her #WorkTrends conversation with workplace culture expert Jim Knight, Meghan M. Biro started by thanking everyone working today — particularly those of you in HR and management who are doing your best to keep your people safe. This is a transformation no one asked for — a sudden and mandatory shift to remote, to flexible schedules, to sitting in kitchens, to navigating new platforms and software, and to trying to virtually and digitally maintain the values of a workplace. What enables that to happen is culture.
Jim built his career as part of the Hard Rock International brand, creating award-winning training programs to catalyze learning and growth. He’s also the author of the bestselling Culture That Rocks: How to Revolutionize Your Company’s Culture.
As he and Meghan started jamming on the concept of culture, it was clear they agree that culture is anything but a logo or a color scheme. “It’s always going to be about the people that are currently working in the business at that moment….at the core it starts with each individual with their own unique behaviors, and then when you put them together, if you’ve got similar values and shared experiences, that’s when the culture becomes more robust.”
Meghan pointed out that it’s often a challenge for organizations to find out who their rock stars are — and noted that we often know who the innovators and key players are “in our gut,” aside from the data. Jim added that often, the great ones may be flying right under the radar. Finding them is a matter of looking for those great qualities even before they walk in, and then giving them a culture that brings those to the fore, that celebrates those behaviors.“ Then you can keep them because frankly, they’re a bit in love. And part of that culture has to be wanting to help the world, support the greater good — and be larger than your product or service, both agreed. In other words, your culture has to rock — and that’s when you’ll see people lean into the pressure, take on the challenges, and truly lead.
Listen to the full conversation and see our questions for the upcoming #WorkTrends Twitter Chat. And don’t forget to subscribe, so you don’t miss an episode.
Twitter Chat Questions
Q1: Why do many organizations struggle with creating a great work culture? #WorkTrends
Q2: What internal and external strategies can improve work cultures? #WorkTrends
Q3: What can leaders do to help organizations improve their work culture? #WorkTrends